Owner Guidelines

Best practices for listing your property on Horoo

Welcome Property Owners!

Thank you for choosing Horoo to list your property. As a platform, we help you reach genuine property seekers who are looking for verified accommodations. This guide will help you create effective listings and maintain quality standards.

Our platform connects you directly with property seekers. All bookings and payments are handled directly between you and the tenant.

Eligibility Requirements

To list a property on Horoo, you must:

  • Be the legal owner or authorized representative of the property
  • Have all necessary permissions and legal rights to rent the property
  • Comply with local laws, regulations, and housing codes
  • Possess valid property ownership documents
  • Be 18 years of age or older
  • Have a valid phone number and email address

Required Documentation

For verification purposes, you'll need to provide:

Property Documents:

  • Property ownership proof (title deed, sale deed, or registry)
  • Property tax receipts
  • NOC (No Objection Certificate) if applicable
  • Occupancy certificate (for new constructions)

Owner Identity Documents:

  • Government-issued photo ID (Aadhaar, PAN card, Passport, or Driver's License)
  • Address proof
  • Contact verification (phone and email)

Note: All documents are verified by our team. We maintain strict confidentiality and use documents solely for verification purposes.

Creating an Effective Listing

Accurate Property Information

  • Provide complete and truthful property details
  • Specify the exact location with correct address
  • List all amenities and facilities available
  • Mention nearby landmarks and connectivity
  • State clear rental terms, deposit requirements, and lock-in period
  • Specify property type, size, and configuration accurately
  • Include utilities included/excluded in rent

High-Quality Property Images

Image Guidelines:

  • Upload clear, well-lit, recent photographs
  • Include images of all rooms and common areas
  • Show bathroom, kitchen, and balcony (if available)
  • Capture exterior and building views
  • Use horizontal orientation for better display
  • Minimum 5-10 high-resolution images recommended
  • Avoid using filters or heavily edited photos
  • Ensure images accurately represent current condition

Competitive Pricing

  • Research market rates for similar properties in your area
  • Set realistic and competitive rental prices
  • Clearly mention what's included in the rent
  • Be transparent about additional charges (maintenance, electricity, etc.)
  • Update pricing if market conditions change

Best Practices for Success

✓ Do's

  • • Respond promptly to inquiries
  • • Keep property information updated
  • • Be honest about property condition
  • • Maintain property cleanliness
  • • Provide complete contact details
  • • Honor the pricing shown on listing
  • • Be professional in communication
  • • Update availability status regularly

✗ Don'ts

  • • Don't post fake or misleading information
  • • Don't use old or inaccurate photos
  • • Don't inflate prices unreasonably
  • • Don't discriminate against seekers
  • • Don't ignore inquiries
  • • Don't list properties you don't own
  • • Don't hide major property issues
  • • Don't share incorrect contact details

Communication with Property Seekers

Professional Communication:

  • Respond to inquiries within 24 hours
  • Be courteous, respectful, and professional
  • Provide clear and detailed answers
  • Schedule property viewings promptly
  • Be available at agreed viewing times
  • Discuss terms and conditions clearly

Direct Contact: Horoo enables direct communication between you and property seekers. Exchange contact information freely and arrange viewings, agreements, and payments directly.

Safety & Legal Compliance

Safety Guidelines:

  • Ensure property meets safety standards
  • Install smoke detectors and fire safety equipment
  • Maintain electrical and plumbing systems
  • Provide secure locks and entry systems
  • Keep common areas well-maintained

Legal Obligations:

  • Comply with all local rental laws and regulations
  • Obtain necessary permits and licenses
  • Draft proper rental agreements
  • Follow tenant rights and fair housing laws
  • Maintain transparency in all dealings

Important: You are solely responsible for all agreements, transactions, and legal compliance. Horoo is a Rental platform and not party to any rental agreements.

Managing Your Listing

Regular Maintenance:

  • Update availability status immediately when property is rented
  • Refresh photos periodically if property condition changes
  • Update pricing based on market conditions
  • Respond to all inquiries, even if property is unavailable
  • Remove listing if you no longer wish to rent
  • Keep your contact information current

Dashboard Access: Use your owner dashboard to manage listings, view inquiries, and track property performance.

Platform Usage Guidelines

Quality Standards:

Horoo maintains quality standards to ensure a positive experience for all users. We may:

  • Review and verify all listings before publication
  • Request additional information or documentation
  • Remove listings that don't meet quality standards
  • Suspend accounts for violations of guidelines
  • Conduct periodic re-verification of properties

Support: Our team is available to assist you with listing creation, verification, and any questions. Contact us at support@horoo.com

Need Help?

Our support team is here to help you succeed on Horoo. Contact us for:

  • Listing creation assistance
  • Verification support
  • Technical issues
  • General questions

Email: support@horoo.com

Phone: +91 9166260477